FAQ

YES, WE SHIP WORLD-WIDE. Please contact for details!

1. Returns?

Items can be returned in original condition, within 14 days of receipt for refund, minus 15% restocking fees. No questions asked. Actual shipping cost will be deducted from refund. Buyer pays return shipping. Please be advised return shipping cost more than $6.99. (Most of our parcels cost $10-30 to ship & we are actually paying part of the shipping when you purchase fabrics here.) Merchandise must be in original condition (uncut, clean & no damage). Special orders are not refundable, so please purchase sample before ordering. ***Samples and 1/4 YARD order is not returnable.***

2.Swatches?

Yes, samples available for items over 5yds. Please purchase sample from our site:http://silkresource.com/store/index.php?main_page=product_info&cPath=19&products_id=720.

Or search site with keyword "swatch". 3.Colors?

All photos taken under natural light (bright indoors) which provide most accuracy. Online Auction Color Chart is also a great tool. You can purchase in store: http://silkresource.com/store/index.php?main_page=product_info&cPath=19&products_id=661 We include the Chart in most photos.

5. Back-ordered?

All our fabric is already with us (unless otherwise clearly noted)---we do not order from somewhere else, thus everything is for immediate delivery.

6.Reorder-able?

Chances are, no (sorry!). At 65-90% off retail (often below production cost), most of our silks are not re-orderable. In rare cases of us running into the same silk again, the price may be different (often higher cause silk price keeps going up in past 3 years). That said, if you like it, buy it now.

7.Shipping time?

We ship everything within 1 business day. Often within same day. Within 48 States, it takes 2-5 business days for 99% of the parcels. UPS, Fedex or USPS tracking is emailed to each order automatically.

8. Packing?

We pack with extreme care. Professional bag (about $1-2/each) & tube ($1 each.) Normally 1-4yds are folded & 5yds+ on a tube.

9.Seconds?

Everything is first quality & new, unless very clearly stated.

10. Taxes?

By law, California residents pays CA tax. International buyers are responsible to any import duties & taxes of their own country.

11.Custom order? Yes! We can custom design and produce high quality fabric for you, mostly silk. Within 20yards minimum order, $250 flat design fee including 1yard sample made for your approval. Most orders are priced $95-150/yard (only) when custom design on the market mostly goes for $300++ per yard with 100yds minimum. Please contact for details.

12. Sewing service?

Yes, we can have drapery, bedding, table-skirt sewn for you by highly professional workroom. Please contact for details.

13. Layaway?

Layaway is available for order over $1000. 20% security deposit is required. We will put items on hold once 20% deposit is made. The rest of payment needs to be made in next 4-6 weeks. **If buyer fails to complete the transaction, 20% security deposit is NOT refundable.** Please order sample for layaway orders because returns will not be accepted on layaway orders.

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