Refund policy

Fabric, Wallpaper and Trims

Fabric, wallpaper, and trim orders cut to the requested yardage by Silk Resource, except for Special Orders and Custom Orders, can be returned within 30 days of receipt for a refund or exchange, minus a 20% restocking fee. No questions asked.

Buyer pays return shipping. Return shipping will likely cost more than the shipping amount paid when the original order was placed.

Merchandise must remain clean, unused, undamaged, and in the same length and condition in which it was delivered. Material that has been cut again or otherwise altered after delivery cannot be returned or exchanged.

For orders cancelled before we get to cut the merchandise, we can refund the client fully minus the 3% credit card processing fee which the credit card company will not refund to sellers.

If the merchandise has been cut, there will be a 20% restocking fee.

Please mail returns to

Silkresource LLC
1150 Evergreen Road, #5
Redway, CA  95560

Special Orders

Sales of items marked as Special Order are final and cannot be returned. Please Contact Us if you have any questions before placing your order. Please note some Special Orders may be in production and new yardage will be available in 2-10 weeks.

In the rare case that a Special Order item is discontinued (no more production), we will refund client but minus 3% credit card processing fees which has been charged by the credit card company.

Custom Orders

Sales of items marked as Custom Order are final and cannot be returned. Please Contact Us if you have any questions before finalizing your purchase.

Samples

Sample sales are final and samples cannot be returned.

Need Help?

Contact us at sales@silkresource.com for questions related to refunds and returns.

Cutting Fabric or Wallpaper

We do not cut fabric or wallpaper to project-specific measurements or diagrams. Fabric and wallpaper are sold as ordered yardage or rolls.  Cutting for installation, upholstery, pillows, drapery, or other projects should be handled by the customer’s workroom, installer, seamstress, or upholsterer.

Fabric or wallpaper that has been cut or altered after delivery has no return or exchange value. To qualify for return, it must remain in the same length and condition in which it was delivered by Silk Resource.