Refund policy
Fabric, Wallpaper and Trims
Cut by yardage orders, except special and custom orders, can be returned within 30 days of receipt for refund or exchange, minus a 20% restocking fee. No questions asked. Buyer pays return shipping. Please be advised return shipping cost more than $8.99. (Most of our parcels cost $30-100 to ship & we are actually paying part of the shipping when you purchase fabrics here.) Merchandise must be in original condition (uncut, clean & no damage). For orders cancelled before we get to cut the merchandise, we can refund the client fully minus the 3% credit card processing fee which the credit card company will not refund to sellers. If the merchandise has been cut, there will be a 20% restocking fee.
Please mail returns to
Silkresource LLC 1150 Evergreen Road, #5 Redway, CA 95560
Sometimes a client cancels the order before we get to ship it.
For orders cancelled before we get to cut the merchandise,
we can refund the client fully minus the 3% credit card processing fee
which the credit card company will not refund to sellers.
If we already cut the merchandise, there will be a 20% restocking fee.
Special Orders
Sales of items marked as Special Order are final and cannot be returned. Please Contact Us if you have any questions before placing your order. Please note some Special Orders may be in production and new yardage will be available in 2-10 weeks.
In the rare case that a Special Order item is discontinued (no more production), we will refund client but minus 3% credit card processing fees which has been charged by the credit card company.
Customer Orders
Sales of items marked as Custom Order are final and cannot be returned. Please Contact Us if you have any questions before finalizing your purchase.
Samples
Sample sales are final and samples cannot be returned.
Need Help?
Contact us at sales@silkresource.com for questions related to refunds and returns.
Cutting Fabric or Wallpaper
We do not cut fabric or wallpaper to project-specific measurements or diagrams. Fabric and wallpaper are sold as ordered yardage or rolls. Cutting for installation, upholstery, pillows, drapery, or other projects should be handled by the customer’s workroom, installer, seamstress, or upholsterer.
Cut fabric or wallpaper has no return or exchange value and must remain in original, uncut condition to qualify for return under this policy.